To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- Once submitted your return request will be reviewed by the team to see if this falls within the relevant return period. International Orders - we recomend that these are returned to us using a tracked service such as DHL Express, UPS or Fedex.
- You will get an email approving or rejecting your return request. If approved you will be given details on how to send the item back and for UK orders a second email will be sent with a Collect + label which you can attach to your item (please see associated costs opposite).
What items are returnable?
You can return your items within 30 days of placing your order
- Items should be unused and in its original packaging
- Only items purchased from our website (www.cyprinus.co.uk) directly are returnable.
Free gifts or promotional items are not returnable!
All items are inspected before a refund is processed.
Items deemed to be in a poor condition will be returned to you.
If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.
All items are covered by a year warranty from once the order has been placed. If you have a warranty return please contact our customer service team email@example.com who will guide you through the process.
We do not offer exchanges at this time, if you want a different size, please return your unwanted item and place another order.
Are there any charges for return?
- YES - UK orders using the Collect + label provided will be deducted £4.95 for the return. Or you can choose an aternative courier to return your items - prices will vary. Royal Mail Tracked Medium parcel costs start at around £5.30.
- If sending back to us using your own method, please remember to send your package by recorded delivery as we cannot be held responsible for goods lost in transit to us.
- Original shipping charges are non-refundable
- International Orders - we recomend that these are returned to us using a tracked service such as DHL Express, UPS or Fedex.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment. Funds can take up to 10 working days to appear into your account.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you once approved.
- If approved, then your refund or credit will be processed, in the case of a refund a credit will automatically be applied to the original method of payment, with funds returned to you within 10 working days.
- Refunds can only be offered for items received back within 30 days after delivery, in a new (unused) condition. Don't worry if the integrity of the outer wrapping has been compromised during opening.
- If you took advantage of a promotion including free items (for example buy X get Y free, or free X with Y) then the free items must also be returned. If you fail to return your free gift you will be charged for the free items that you have received.