Warranty

Cyprinus Warranty

Congratulations on purchasing your new Cyprinus product which is designed and manufactured using the latest technology and materials to offer superior performance and value for money. We are confident it will offer many years of enjoyment and satisfaction.

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If you suspect you have a faulty then please contact us in the first instance by phone, email or post. Some problems may be resolved or avoided by an explanation or advice from one of our knowledgeable staff.

If you still need to return the goods, then please do so by sending the goods back the place of purchase by a secure delivery method. We recommend you use Royal Mail recorded or special delivery or a courier and that all returns are suitably packaged as we cannot be held responsible for damaged or non-arrival of goods.

Please enclose a covering letter including your name, address, nature of the fault and the action you wish us to take. Where possible please include a copy of the original receipt or invoice. This will allow us to gain all the relevant information on which to process the return as quickly as possible.

On receipt of the goods the supplier will inspect the products. In some instances we will ask the supplier to return the item to the item to us for further inspection or testing. If the problem is covered by the warranty we will arrange a suitable replacement, alternative or refund.

Please ensure that any warranty returns are clean and dry. All products that are wet and/or dirty will be returned at your expense.


All of our products are supplied with a manufacturers 12 month warranty against defects in workmanship or materials (unless otherwise stated). This warranty applies only to the original purchaser. Wear and tear, accidental or intentional damage or inappropriate use are not covered by any warranty (unless “unconditional”). Your statutory rights are not affected.